Operating Company: Ormco
Location: Prague,Hlavni Mesto Praha,CZ
Date Posted: March 15, 2023
Req Number: R5015157
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Job Description:
The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
- Open and maintain customer accounts by recording account information
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Provide accurate, valid and complete information by using the right methods/tools
- Manage amounts of incoming calls
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
- Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
- Provides customer with accurate information regarding our products and sales promotions
- Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
- Complies with ISO procedures
- Performs other responsibilities/duties that may be assigned
Job Requirements:
- Minimum of 3 years’ experience in customer service and/or customer account management and working for an international company
- Must be fluent in Dutch and English, capable to verbally communicate with customers and management
- Excellent communication skills (friendly, positive and efficient)
- Intelligent and pro-active in finding solutions
- Independent worker
- Go getter (Sales oriented)
- Excellent phone voice and skills
- Reliable and high sense of responsibility and urgency
- Commercial skills (ability to hear sales opportunities and to act upon it)
- Flexible (in working hours and jobs that are assigned)
- Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
- Resistance to stress and ability to prioritize
- Accurate
- Ability to adapt and implement new procedures as required to provide excellent customer service
- Ability to guide and teach fellow team members
Operating Company:
Ormco
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