We are looking for individuals interested in learning our business, growing their expertise, and becoming a future leader. As a Claims Adjuster FS, you will review policy language, supporting documentation and other pertinent information to adjudicate and decision a claim in a timely manner, as required by both state and or company regulations. The Claims Adjuster is responsible for providing front line, direct contact with clients and customers when they have a claim against their insurance policy and/or membership program. The role includes acting as a customer advocate by setting expectations and guiding each client/customer through the claims process. The role will determine covered loss by analyzing provisions of each specific policy/certificate or terms & conditions of the program in question; study documentation submitted; assemble additional information as required from outside sources; initiate and review investigation of questionable claims; and collaborate with other teams such as Legal, SIU, and business unit management, when appropriate.
What will be my duties and responsibilities in this job?
- Provide superior service to our customers by listening, analyzing problems, and guiding them through the claims process.
- Use your expertise to proactively make recommendations that will help customers avoid future issues.
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- We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges.
What are the requirements need for this position?
- Minimum high school diploma or GED.
- Relentless drive to provide exceptional customer service.
- Excellent communication and listening skills.
- Strong attention to detail and problem-solving skills.
- Ability to adapt to change and work well in a fast-paced environment.
- Ability to multi-task using technology while handling calls.
- Minimum high school diploma or GED.
- Flexible to work overtime when needed.
- This position will be a Work from Home remote opportunity.
- Work schedules will be between the hours of 8am and 5pm EST, Monday through Friday.
- Must have current 620 Claims Adjuster License and must provide documentation of current continuing education courses with compliance date.
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Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
