REQ8765 Specialist, Responsible Gaming (Open)
Melco Resorts & Entertainment in Cyprus
Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.
As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.
Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Papos, Larnaca and Limassol.
POSITION SUMMARY:
The Specialist, Responsible Gaming assists the Responsible Gaming Manager in preparation of timely reports for Responsible Gaming/Compliance purposes.
PRIMARY RESPONSIBILITIES:
- Conducts the RG Induction training of all staff
- Conducts the Advanced RG Training
- Conducts the training for Responsible Gaming Ambassadors
- Conducts the Refresher trainings
- Draft Standard Operating Procedures, workflows and policies, according to law & regulations
- Maintains a register of customers who have self-excluded, timed out or set any limits towards gaming limits interactions and behavioral interactions including system inputted data checks.
- Maintains breach reports for excluded persons and communicates with operations to ensure compliance with internal breach procedures
- Perform verification of RG logged incidents
- Conducts electronic-draw RG checks
- Generates reports to Responsible Gaming Manager
- Performs administrative tasks as directed
- Performs the daily and monthly Internal Evaluation reports.
- Performs on site visits/inspections to monitor compliance with required documentation and visual displays and regarding Responsible Gaming Policy and Program and procedures.
- Evaluates interaction process and prepares associated reports
- Collects and produces reports in relation to age verification
- Reports any identified problem gaming trends
- Monitor problem gambling indicator and update customer account details with necessary information
- Identifies and suggests changes/improvements to the RG program
- Helps maintain the RG culture across the business in Cyprus, ensuring there is an adequate awareness of compliance requirements
- Performs any other duty as allocated by the Manager in his/ her area of responsibility
- Assists with the description and clear definition of responsibilities and limits of responsibility of each department in relation Responsible Gaming principles and procedures
- Assists with audits to the gaming departments, ensuring that all procedures are followed (Age verifications, underage, RG procedures etc.)
- Manages the Local Employee Responsible Implementation Committee
QUALIFICATIONS:
Experience
- Minimum 1-year experience in a Compliance related role/ Responsible Gaming within a highly regulated industry
- Legal background is considered an advantage
- Experience in the casino environment is considered an advantage
Education
- Appropriate tertiary qualifications
Skills / Competencies
Displays a high commitment to excellence and continual improvement- Motivated to achieve business objectives and common goals
- Works as a team member
- Analytical skills
- Achieves agreed objectives and accepts accountability for results
