Job purpose & primary job responsibilities
The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within the Customer Service Export disciplines. Be an active part in the department’s daily functions and procedures.
- Accurately execution of the day-to-day activities in order to facilitate the customers bookings
- Understand and apply the agreed working procedures and standards
- Actively monitor Customer / vessel allocation
- First point of entry for resolving customer queries and operational issues
- Ensure that all processes and transactions are fully compliant with company rules and regulations
Required skills and competencies
- Preferably 1-2 years of work experience within shipping
- Strong communication skills, customer- and service oriented
- Flexibility and creativity in problem solving
- Good knowledge of Excel
- Articulate, clear oral and writing communication skills in English and Dutch
- Enthusiastic team worker
What we offer
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Pension: a defined contribution paid by both employer and employee
- WIA and WGA-gap insurance fully paid by ONE
- Collective Health Insurance
- Commuting & Working from Home Allowance
